A United Airlines apology letter has gone viral after repeatedly addressing the customer as ‘Mr Human.’

The airline’s customer care department forgot to address Mr Chmura by his name and instead referred to him as ‘Mr Human’ on three separate occasions.

Mr Chmura wrote the letter because he claims he turned up for a flight home to Houston and it had left without him despite him arriving at the gate on time.  Could it have been because no Mr Human had checked in to the flight and so they thought it was safe to leave?

After all of the negative coverage on Twitter, Mr Chumura can be hopeful that the sum of money on that electronic travel certificate he’s set to receive may just have increased by a dollar or two.


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